PRIVACY POLICY
Last updated: 22-12-2024
INTRODUCTION
Cntent Technologies Ltd ("we," "our," or "us"), registered at Hursley Park Rd, Hursley, Winchester, SO21 2JN, United Kingdom, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
If you have any questions or concerns about this policy or our practices, please contact us at privacy@cntent.ai.
ACCEPTANCE OF TERMS
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms, please refrain from accessing or using our services.
AGE RESTRICTION
Our services are intended for users aged 16 and above. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information promptly.
INFORMATION WE COLLECT
We may collect and process the following types of personal information:
Identity Data: Name, username, or similar identifiers.
Contact Data: Email address, telephone numbers, and postal address.
Financial Data: Billing and payment information (processed securely through third-party payment processors).
Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Preference Data: Your preferences in receiving marketing and communication from us.
Communication Data: Records of your correspondence with us.
HOW WE COLLECT INFORMATION
We collect personal information through:
Direct Interactions: When you fill out forms or correspond with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data using cookies and other tracking technologies.
Third Parties: We may receive personal data about you from analytics providers, advertising networks, and search information providers.
USE OF YOUR INFORMATION
We use your personal information to:
Provide and Maintain Services: To deliver our services and manage your account.
Process Transactions: To process payments and fulfil orders.
Communicate with You: To send administrative information, including confirmations, invoices, technical notices, updates, security alerts, and support.
Improve Services: To analyse performance and improve our website and services.
Legal Compliance: To comply with legal obligations and regulatory requirements.
Customer Support: To respond to your enquiries and provide customer service.
Protect Against Fraud: To detect, prevent, and address technical issues and fraudulent activities.
LEGAL BASIS FOR PROCESSING
We process your personal information based on:
Consent: Where you have given explicit consent for specific purposes.
Contractual Necessity: To fulfil our contractual obligations to you.
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: For our legitimate business interests, provided your rights and interests do not override these.
DATA SECURITY
We implement appropriate technical and organisational measures to safeguard your personal information:
Encryption: Data encryption in transit and at rest.
Access Controls: Restricted access to personal data on a need-to-know basis.
Security Assessments: Regular testing and evaluation of our security measures.
Employee Training: Ongoing training on data protection and privacy for our staff.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and processed in countries outside of your own. We ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses: Adhering to contractual obligations for data protection.
Adequacy Decisions: Transferring data to countries recognised as providing adequate data protection.
YOUR PRIVACY RIGHTS
Depending on your location, you have the right to:
Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Object to processing of your personal data.
Restriction: Request restriction of processing your personal data.
Portability: Request transfer of your personal data to you or a third party.
Withdraw Consent: Withdraw consent where we are relying on it for processing.
To exercise these rights, please contact us at privacy@cntent.ai.
DATA RETENTION
We retain your personal information only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and legal obligations.
THIRD-PARTY DISCLOSURE
We may share your personal information with:
Service Providers: Companies that provide services on our behalf, such as payment processing and analytics.
Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business.
Legal Requirements: When required to do so by law or in response to valid requests by public authorities.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to:
Enhance User Experience: Remember your preferences and settings.
Analytics: Understand how our website is used and improve it.
Advertising: Deliver relevant advertisements to you.
You can control cookies through your browser settings. For more details, please refer to our Cookie Policy.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make material changes, we will notify you via email or through a prominent notice on our website.
CONTACT INFORMATION
For privacy-related enquiries, please contact us at:
Email: privacy@cntent.ai
Address:
Cntent Technologies Ltd
Hursley Park Rd
Hursley, Winchester
SO21 2JN
United Kingdom
JURISDICTION-SPECIFIC PROVISIONS
UNITED KINGDOM AND EUROPEAN ECONOMIC AREA (EEA)
Residents in the UK and EEA have rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act. You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable laws.
CALIFORNIA RESIDENTS
Under the California Consumer Privacy Act (CCPA), California residents have the right to request information about the collection and use of their personal information over the past 12 months, including:
Categories of personal information collected.
Sources from which personal information is collected.
Purpose for collecting personal information.
Categories of third parties with whom we share personal information.
To exercise these rights, please contact us at privacy@cntent.ai.
CANADIAN RESIDENTS
Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including access to their personal data and correction of inaccuracies.
AUSTRALIAN RESIDENTS
Under the Australian Privacy Principles (APP), you have rights to access and correct your personal information. Complaints can be made to the Office of the Australian Information Commissioner (OAIC).
NEW ZEALAND RESIDENTS
Residents of New Zealand are protected under the New Zealand Privacy Act and have rights to access and correct their personal information.